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Privacy Policy

Oz Home Services — Doing business as Oz Roofing and Oz HVAC

Effective Date: February 21, 2026

This Privacy Policy describes how Oz Home Services ("we," "us," or "our"), doing business as Oz Roofing and Oz HVAC, collects, uses, and shares information when you interact with our website or services.

Important Notice Regarding Text Messaging Data

"No mobile information will be shared with third parties/affiliates for marketing/promotional purposes. Information sharing to subcontractors in support services, such as customer service, is permitted. All other use case categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties."

1. Information We Collect

Personal Information

  • Name
  • Email address
  • Phone number
  • Service address and billing address
  • Details submitted through forms
  • Appointment details
  • Payment information processed by payment providers
  • Communication preferences, including opt-in and opt-out records and timestamps

Automatically Collected Information

  • IP address
  • Device and browser information
  • Website usage data
  • Cookies and tracking technologies

2. How We Use Information

We use information to:

  • Provide and improve services
  • Respond to inquiries
  • Schedule and manage appointments
  • Send service-related communications
  • Process payments
  • Maintain consent records
  • Protect our systems and prevent fraud

3. SMS Communications

If you opt in to receive SMS messages, we may send appointment reminders, service updates, project communications, support messages, and billing notices. Promotional messages are sent only with appropriate consent.

You may opt out by replying STOP. Reply HELP for assistance. Message and data rates may apply. Carriers are not liable for delayed or undelivered messages.

By providing your phone number, you consent to receive SMS messages from Oz Home Services regarding appointments, service updates, and promotional offers. Message frequency may vary. Message and data rates may apply. Reply STOP to opt out. Reply HELP for assistance.

4. How We Share Information

We do not sell your personal information.

We may share information with service providers that help operate our business, including communication platforms, scheduling systems, customer support tools, payment processors, and hosting providers.

Information sharing to subcontractors in support services, such as customer service, is permitted.

All other use case categories exclude text messaging originator opt-in data and consent. This information will not be shared with any third parties.

We may also disclose information if required by law.

5. Data Security

We use reasonable safeguards to protect your information. No system is completely secure.

6. Cookies

We use cookies to improve website functionality and performance. You may control cookies through your browser settings.

7. Your Rights

  • You may request access, correction, or deletion of your information where applicable law allows.
  • Unsubscribe from emails using the unsubscribe link.
  • Opt out of SMS by replying STOP.

8. Third Party Links

This policy applies only to Oz Home Services.

9. Updates

We may update this policy periodically. The effective date reflects the latest revision.

10. Contact Information

Oz Home Services

Doing business as Oz Roofing and Oz HVAC

2401 SE C St

Bentonville, AR 72712

Phone: 479-358-7238

Email: [email protected]

Website: https://www.ozhomeservices.com